Terms & Conditions

Last updated

29 September 2026

1. Who these terms apply to

These terms and conditions apply to every quote, booking and job carried out by Xterior Power Clean Pty Ltd (ABN 13 670 164 691), of Peregian Springs, QLD 4573 ("we", "us", "our"), for any residential, commercial or strata customer ("you", "the customer"). By accepting a quote, making a booking, or allowing us onto your property to carry out work, you accept these terms.

2. Quotes & pricing

• Quotes are based on the information, photos and access described to us at the time, and on a visual assessment where one is done. Prices may be revised if the actual site, surface condition or access differs materially from what was described.
• Written quotes are valid for 30 days from the date issued, unless otherwise stated.
• All prices include GST unless stated otherwise.
• Additional work outside the original scope (e.g. an area not included in the quote, or treatment for a problem only discovered once we start) will be discussed and agreed with you, where practical, before we proceed.

3. Bookings, access & site conditions

• You're responsible for providing safe and reasonable access to the areas being cleaned, including keys, gate codes, pet control and clear parking for our vehicle or trailer.
• Please move or advise us of any items you'd like relocated before we arrive — outdoor furniture, vehicles, pot plants and similar. We'll move light items with reasonable care where needed, but take no responsibility for items left in the work area that we haven't been asked to move.
• Jobs are weather dependent. We may need to reschedule at short notice due to rain, wind, extreme heat, or unsafe working conditions (e.g. for roof or height work). We'll always try to give you as much notice as possible.
• For commercial and strata sites, a job-specific Safe Work Method Statement (SWMS) can be supplied on request, and site inductions will be completed where required.

4. Cancellations & rescheduling

• We ask for at least 24 hours' notice to cancel or reschedule a confirmed booking, where possible.
• Repeated late cancellations or a technician arriving to a site with no safe access may incur a reasonable call-out or rebooking fee, which we'll always discuss with you first.

5. Payment terms

• Unless otherwise agreed in writing, invoices are due within 7 days of the job being completed.
• For larger residential or commercial jobs we may request a deposit to confirm the booking, with the balance due on completion.
• Accepted payment methods will be listed on your invoice. Overdue accounts may be referred for debt recovery, with any reasonable recovery costs added to the amount owing.

6. Our work & your satisfaction

We match our method (soft washing, high-pressure cleaning, gutter vacuuming, hand-washing, etc.) to the surface being cleaned, using our judgement and experience. Exterior cleaning improves the appearance of a surface but does not guarantee a result identical to new, particularly on surfaces with existing wear, staining, weathering, poor original installation, or damage that pre-dates our visit.

If you're not satisfied with a completed job, contact us within 48 hours so we can inspect and, where reasonable, return to correct it at no extra charge under our 100% satisfaction guarantee. This guarantee covers the standard of our cleaning work — it does not cover pre-existing conditions, or results affected by matters outside our control (see clause 7 and 8 below).

7. Pre-existing conditions & limitations

Some surfaces and materials are inherently fragile, aged, poorly sealed, previously damaged, or were installed or painted in a way that makes them vulnerable to water, pressure or cleaning agents, even when the correct method is used. Before starting, we'll point out anything we notice that concerns us and can adjust or decline the work if we believe it can't be done safely. Where you ask us to proceed despite an identified risk, we won't be responsible for pre-existing damage that becomes more visible, or minor deterioration that occurs, as a result of that agreed work.

8. Insurance & liability

• Xterior Power Clean Pty Ltd holds $20 million public liability insurance and full workers compensation insurance.
• If we cause direct accidental damage to your property through our negligence, let us know as soon as possible so we can assess it and arrange repair or make good, or refer it to our insurer.
• To the extent permitted by law, we are not liable for indirect or consequential loss, or for damage arising from pre-existing conditions, inaccurate information provided to us, or matters outside our reasonable control (including severe weather, water ingress through existing gaps or seals, wildlife, or third-party actions).
• Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

9. Photos & marketing

We often take before-and-after photos of completed work for quoting, quality records and marketing (including our website, socials and printed material). We won't use photos that identify your address or include people without consent. Let us know at the time of booking if you'd prefer your job not be photographed or used this way, and we'll respect that.

10. Changes to these terms

We may update these terms from time to time; the current version will always be available on this page. Significant changes won't apply retroactively to a quote you've already accepted.

11. Governing law

These terms are governed by the laws of Queensland, Australia, and any dispute is subject to the jurisdiction of the courts of Queensland.

12. Contact us

Questions about these terms, or about a job? Get in touch — we're a small local team and happy to talk it through.